Q: I'm having trouble ordering online. What should I do?
A: If you are having any problems with our site please
click here to e-mail Customer Service. If you prefer to contact us by phone or fax, please call Customer Service at 714-922-1140, or fax us at 714-532-4234. We will be happy to help resolve any problem or take your order.
Q: Why are your prices so low? Is this for real?
A: YES, our prices are for real! And, we only sell original current production parts.
We keep our prices low through our buying power (high volume of sales) and lower overhead structure. Unfortunately, this may mean occasionally phone waits as we maintain a minimum phone staff to keep costs down.
We can help you in every way by email so feel free to email customer service if you have any questions.
Q: What if I just need price and availability of a part?
A: Due to the huge size and complexity of our product lines, we do not have a full catalog for all of our product offerings online. If you cannot find the part you need please email us through customer service with a good description of the parts you need. There is a link to customer service on the bottom of our page.
A: We sell only original (new, genuine) equipment unless otherwise specified. All parts sold on our web site will have the same manufacturer's warranty as parts sold by any authorized manufacturer's representative.
A: Most orders ship the same date that payment is approved. In some cases it may take longer due to backordered or unavailable parts.
For MobilitySavings.com to keep prices low and to service all customers as quick as possible, orders cannot be cancelled for any reason. Please make sure your part numbers are correct before placing your ordering.
Q: How can I see the total with shipping and handling, before I order?
A: If you add the part numbers you want to purchase to a shopping cart, you will be given a complete total with shipping and handling. If you decide you don't want a part after inquiring, just delete that part from your shopping cart.
A: When you initially place your order a reservation or hold for the order amount is placed with your card provider. Once we have shipped your order, we will then charge your credit card for the order amount. Typically, this process is all completed in the same business day.
Q: I just received my order and it is damaged - what do I do?
A: If the carrier is still present, make a note of the damage next to your signature and then contact the carrier to start the claim process. You must also contact us within 24 hours of receipt.
Although MobilitySavings.com cannot initiate claims for you, we have provided the following information to make it easier for you:
The toll free number for UPS claims is 1-800-742-5877 or WWW.UPS.COM.
For FED-EX the toll free number is 1-800-463-3339, or WWW.FEDEX.COM.
Our customer service representatives will guide you through a return and replacement. Claims representatives are available at
Sales@mobilitysavings.com.
A: Your billing address is the mailing address on file with your credit card company. If you submit an address that is different than the one recognized by your credit card company, your credit card will be declined.
Q:I never received an e-mail confirming my order request. Should I be concerned?
A: If you did not receive an e-mail confirming your order request our system may not have a record of the request. Please click here to e-mail Customer Service. If you prefer to contact us by phone or fax, please call Customer Service at 714-922-1140 or fax us at 714-532-4234. We will be happy to help determine the status of your order.
A: Credit card companies do not disclose your account information to us, so we are unable to determine why a charge is declined. You will need to contact your bank directly for more information.
To complete your order you must submit a different card or use an alternate form of payment.
