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FAQ Table of Contents
- I'm having trouble ordering online. What should I do?
- Why are your parts so inexpensive? Is this for real?
- What is your phone and fax number?
- What if I just need price and availability of a part?
- Do you sell new parts?
- How long before my order ships?
- How can I see the total with shipping and handling, before I order?
- What if I want to return a part or an order?
- When and how does my card get charged?
- How do I cancel my order?
- I just received my order and it is damaged what do I do?
- Can I add another part to my order after I have placed it?
- How is sales tax charged?
- What do you consider my billing address?
- I never received an e-mail confirming my order request. Should I be concerned?
- If you refund my credit card how long does it take for the credit to appear on my account?
- Why was my credit card declined?
Q: I'm having trouble ordering online. What should I do?
A: If you are having any problems with our site please click here to e-mail Customer Service. If you prefer to contact us by phone or fax, please call Customer Service at 714-922-1140, or fax us at 714-532-4234. We will be happy to help resolve any problem or take your order.
Q: Why are your prices so low? Is this for real?
A: YES, our prices are for real! And, we only sell original current production parts.
We keep our prices low through our buying power (high volume of sales) and lower overhead structure. Unfortunately, this may mean occasionally phone waits as we maintain a minimum phone staff to keep costs down.
We can help you in every way by email so feel free to email customer service if you have any questions.
Q: What is your phone and fax number?
A: Our phone number is (714)922-1140; our fax number is (714)532-4234.
Q: What if I just need price and availability of a part?
A: Due to the huge size and complexity of our product lines, we do not have a full catalog for all of our product offerings online. If you cannot find the part you need please email us through customer service with a good description of the parts you need. There is a link to customer service on the bottom of our page.
Q: Do you sell new equipment/parts?
A: We sell only original (new, genuine) equipment unless otherwise specified. All parts sold on our web site will have the same manufacturer's warranty as parts sold by any authorized manufacturer's representative.
Q: How long before my order ships?
A: Most orders ship the same date that payment is approved. In some cases it may take longer due to backordered or unavailable parts.
For us to keep prices low and to service all customers as quick as possible, orders cannot be cancelled for any reason. Please make sure your part numbers are correct before placing your ordering.
Q: How can I see the total with shipping and handling, before I order?
A: If you add the part numbers you want to purchase to a shopping cart, you will be given a complete total with shipping and handling. If you decide you don't want a part after inquiring, just delete that part from your shopping cart.
Q: What if I want to return a part or an order?
A: See Return Policy.
Q: When and how does my card get charged?
A: When you initially place your order a reservation or hold for the order amount is placed with your card provider. Once we have shipped your order, we will then charge your credit card for the order amount. Typically, this process is all completed in the same business day.
Q: How do I cancel my order?
A: Due to the large volume of orders, we are unable to cancel orders once they have been placed.
Q: I just received my order and it is damaged - what do I do?
A: If the carrier is still present, make a note of the damage next to your signature and then contact the carrier to start the claim process. You must also contact us within 24 hours of receipt.
Although we cannot initiate claims for you, we have provided the following information to make it easier for you:
- The toll free number for UPS claims is 1-800-742-5877 or WWW.UPS.COM.
- For FED-EX the toll free number is 1-800-463-3339, or WWW.FEDEX.COM.
Our customer service representatives will guide you through a return and replacement. Claims representatives are available at firstname.lastname@example.org.
Q: Can I add another part to my order after I have placed it?
A: No, we are not able to add parts to existing orders. You will have to place a new order for any additional parts you may require.
Q: How is sales tax charged?
A: Sales tax is charged based on the California shipping address. Tax rates differ depending on the city and/or county.
Q: What do you consider my billing address?
A: Your billing address is the mailing address on file with your credit card company. If you submit an address that is different than the one recognized by your credit card company, your credit card will be declined.
Q: I never received an e-mail confirming my order request. Should I be concerned?
A: If you did not receive an e-mail confirming your order request our system may not have a record of the request. Please click here to e-mail Customer Service. If you prefer to contact us by phone or fax, please call Customer Service at 714-922-1140 or fax us at 714-532-4234. We will be happy to help determine the status of your order.
Q: If you refund my credit card how long does it take for the credit to appear on my account?
A: The usual time is two to five business days, but it can take up to 20 days after we process the credit for it to appear on your account.
Q: Why was my credit card declined?
A: Credit card companies do not disclose your account information to us, so we are unable to determine why a charge is declined. You will need to contact your bank directly for more information.
To complete your order you must submit a different card or use an alternate form of payment.