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Return Policy and Procedures

Return Policy and Procedures

We recognize that our Return Policy and Procedures (as defined below) may seem strict but it is one of the primary reasons that we can provide you with such low prices.
Bullet Arrow ImageSoftware, spare parts, cables, printer consumables (cards, labels, ribbons, printheads, HID cards, etc), are NOT returnable.
Bullet Arrow ImageAll RMA requests, including any order discrepancies, must be made within 15 days of receipt.
Bullet Arrow ImageAll returns/exchanges will incur a minimum restocking fee of 10-25% (varies by manufacturer and condition) or $50, whichever is more.
Bullet Arrow ImageCustomer is responsible for freight costs when returning any product. Shipping and Handling Fees are not refundable.
Bullet Arrow ImageOpened, used, and/or discontinued items are NOT returnable. Special and Custom Orders are non-refundable.
Bullet Arrow ImageCredit will be issued only after inspection.
Bullet Arrow ImageIf you have any questions please contact us at
All returns must meet the following criteria:
(1)Have a valid RMA number (items received without an RMA number or an expired RMA number will be returned unopened). RMA numbers are valid for ten (10) days only
(2)Be in "like-new" condition meaning all items received must:
Bullet Arrow ImageBe in brand new (unused), resalable condition
Bullet Arrow ImageHave all original manufacturer's packaging (both inside and out)
Bullet Arrow ImageHave all manuals, accessories, software, cables, warranty card, static bag, etc (just as received)
Bullet Arrow ImageBe clean and without scratches or usage marks of any kind
Bullet Arrow ImageHave no writing on any boxes
This page last updated on 1/8/2016 7:19:45 AM.